A successful session probably needs not only catalyst of the discussion but also friction. In the research of this project, the defined roles of JAMmers in Visual Thinking sessions are generally positive and supportive. However, there are some situations when session participants behave ignorant to their responsibilities, deny active participation, and even show disrespect to their works.
The JAMmers indeed avoid these kinds of sessions. If they are in that situation, they are forced to behave negative intentionally to evoke participants in an aggressive way. This kind of last resort for the JAMmers can lead to harsh confrontation and embarrassing moments. These situations are not mentioned clearly and also not shown common in the results of this project. it is only mentioned from time to time by the JAMmers when they talked about the conclusions of the Contextmapping research when it is too late to conduct another scientific research on this topic.
Despite of the concerns of harsh confrontation, there is potential to manipulate the negative roles/functions of the JAMmers in order to deal with unfriendly and passive participants. If they could be played well, from JAMmers’ feedback, the effectiveness of Visual Thinking sessions can be enhanced intensively.
Therefore it is suggested in this work to conduct the later research on the negative roles/functions of the JAMmers and find a way to take advantages of them to improve the interactions in Visual Thinking sessions.
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